Last updated December 10, 2021

Supply Chain Operator (Level 2)

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Supply Chain Operator (Level 2)


A supply chain operator manages the movement of goods across all sectors and distances for a range of customers, from private individuals and sole traders through to large global organisations. This entry level apprenticeship will develop the knowledge and skills needed for managing the movement of goods. As a supply chain operator, you’ll be required to work in shifts and at weekends, and the nature of the roles mean they can be undertaken internationally.

Supply Chain operators undertake a range of occupational areas. As an apprentice focusing on the traffic office you will learn about managing the movement of goods for a variety of customers from manufacturers or suppliers to their final destination, or for onward delivery. Removal operatives focus on learning about the preparation for and performance of packing/unpacking and moving household, office and other furniture, goods and equipment, into or out of new premises, or for storage or preparation for transit.

Supply Chain Operators communicate and come into contact with a variety of people and customers and have a passion to meet their expectations by providing a quality service that encourages repeat business.


Who is it for?

The Supply Chain Operator Level 2 is suitable for individuals working in
Warehouse Operations, Traffic Offices and Removals and want to
develop their core skills such as demonstrating safe moving and
handing of different objects, communicating and establishing a
good rapport with customers, delivering excellent customer
services, identifying customer needs.

  • Removal Operators
  • Supply Chain Operators
  • Stock Control Assistant
  • Warehouse Operatives
  • Import/Export Operatives

What are the benefits?

Employer Benefits

  • Development of workplace problem solving skills
  • Brings latest knowledge and best practice into the business
  • Apprentices develop the critical skills demanded by employers
  • Apprentice develops good communication and good customer service skills
  • Supports the development of an efficient workforce, improving planning skills
  • Enhances reputation, provides customer reassurance by investing in trained staff
  • Provides apprentices with a good understanding of relevant regulations and legislation and their impact

Apprentice Benefits

  • Gain skills from an industry driven approach
  • Gain knowledge and understanding in how to meet organisational KPIs and goals
  • Applies learnt theories and models to practical situations within the workplace
  • Develops apprentice’s confidence and communication skills when dealing with customers
  • Provides individuals with additional core knowledge, skills, techniques and tools to be more successful in undertaking their role
  • Develops an individual’s ability to undertake planning of routes and jobs ensuring efficiencies
  • Develop and demonstrate a range of transferable skills and professional behaviours and attributes in the work environment
  • Progression to higher qualifications

How is the course delivered?

An essential element of the ESP delivery model is to ensure you are supported at each stage in your journey to enable you to fully succeed.

Learners will be supported by learning and skills coaches who are experts in their field, working closely with employers to ensure learners gain the skills, knowledge and behaviours to demonstrate competency as a Supply Chain Operator.

Our learning coaches will:

    • Deliver online and face-to-face workshops
    • They will cover the knowledge need for each module through interactive and informative sessions
    • They will help plan independent learning activities
    • They will provide one to one coaching via telephone, in the workplace or via virtual mediums like Teams
    • They will provide feedback on written assignments and evidence submitted
    • they will support you with preparation for end point assessment

How long is the course?

The Supply Chain Operator Level 2 course is delivered via a mixture of face to face and online workshops, webinars, coaching sessions and work-place learning.

A typical programme maybe broken down in to the following elements:

  • 12 x 6-hour workshops to cover knowledge elements of the standard (may include face to face and online workshop delivery)
  • 3 x skills development workshops and workplace activities
  • 2 x 4-hour EPA preparation workshops
  • 6 x 1-hour virtual coaching sessions
  • 8 x 1 ½ hour Reviews
  • Development of portfolio evidence and assessment completion Completion of online learning modules as part of off the job activities

Supply Chain Operator Level 2 – Course duration 13-15 months plus EPA


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