Customer Service Specialist (Level 3)

Duration: 12-15 months + EPA
Delivery: Mix of face to face, online workshops, webinars, coaching sessions, and workplace learning

Customer Service Specialist (Level 3)

Call 📞: 01233 632 111

A Customer Service Specialist apprenticeship will help you gain the skills, knowledge and behaviours that are required to work in a standard Customer Service role in a variety of working environments such as retail, contact centres, leisure, and hospitality facilities across many industry sectors.

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A Customer Service Specialist apprenticeship will help you gain the skills, knowledge and behaviours that are required to work in a standard Customer Service role in a variety of working environments such as retail, contact centres, leisure, and hospitality facilities across many industry sectors.

You will gain the skills knowledge and behaviours to equip you to deal with more complex and technical customer requests, complaints and queries.

In addition you would be able to gather and analyse data and customer information that may influence change and improvements in systems within the organisation.

Ideal for

This apprenticeship is ideal for those already holding Level 2 Maths and English qualifications, and are already working in an organisation, and comfortable and able to able to share knowledge and demonstrate the business’s products and or services to a wider team and colleagues.

Ideal for working in a wide range of environments including:

  • contact centres
  • retail
  • webchat
  • service industry
  • or at any customer service point within an organisation.

Typically this programme suits individuals that are keen to pursue careers in the Sales, marketing or procurement business functions.

We offer apprenticeship training to employers wishing to upskill their new or existing employees.

Benefits

The outputs from this programme include:

  • A transferable skills used in many industry sectors, and various business functions
  • Critically evaluate and understand end to end customer journeys
  • Knowledge of leadership styles
  • Understand relationship between business strategy and its customers and make recommendations
  • Understand how changes impact service provision
  • Understand critical business processes underpinning best solutions for customers
  • Advanced listening and questioning skills to negotiate beneficial outcomes
  • Manage challenging and complicated situations
  • Analysis of customer types
  • Able to recognise internal customers and share knowledge to work collaboratively
  • On completion and passing of this apprenticeship you will be eligible to join the Institute of Customer Service as an Individual member at Professional level

Awarding Body

Pearson

Brochure

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