European Social Fund Projects
The need to keep up with competitors is a constant struggle, especially for smaller businesses who might not be able to always afford the resources or time for training and hiring the perfect applicant.
With this at its core, The Education and Skills Partnership with support from the European Social Fund (ESF), is providing 25 hours of FREE remote training courses for employers in the South of England and Greater London until the end of 2023.
Small medium enterprises (SMEs) operating in the regions of Greater Brighton, West Sussex and East Surrey, fall under the Coast to Capital Programme.
The Bounce Back London programme supports SMEs in the Greater London region (within the M25).
Equally these two programmes offer FREE training in a variety of high-in-demand business skills, which includes 14 hours of online classroom study and 11 hours of independent study.
We do the training, at no cost to you.
So, if you are an employer located in either of the Coast to Capital or Bounce Back London regions, why wait! Contact us on the form below or email commercial@esp-ac.uk and sign up your team today.
Available Courses
Duration: 14 hours, 2 days, 11 hours independent study
Introduction to Coaching
This unit aims to teach effective coaching within an organisation.
Skills taught include:
- Being able to describe the purpose of coaching within an organisation
- Learning how to explain the role and responsibilities of a coach
- Identifying the skills, knowledge and behaviours of a coach
- Identifying what barriers are for coaching, and how to overcome them
- Being able to create a productive working relationship
- Understanding the process of contracting in coaching
- Defining what makes a safe environment for your students
- Being able to manage a coaching process using an established process
- Developing a wide range of tools and techniques used to establish goals and outcomes
- Monitoring progress with goals in mind
- Being able to explain the purpose of effective recording of sessions
For more info contact us at commercial@esp-ac.uk
Duration: 7 hours, 1 day (per module)
Understand Customer Service & Retention
Join us and gain an understanding of some key customer service concepts and practices as they will form the basis for decisions you make and how you interact with customers and/or colleagues.
Skills taught include:
- The value of customer service and mapping the customer journey
- How to describe techniques used to identify service failures
- Where you fit the profit chain, and the importance in it
- Different methods of measuring the effectiveness of customer service within an organisation
- The importance of a brand and how branding can influence customers’ perception
- How to define good and poor customer service
- What different customer service models and customer service standards there are
- How the operations of an organisation work alongside good service
- How to form a relationship between customer service and continual improvement
- How to balance the costs and benefits of quality service
- To discuss the impact of organisational values on how to manage expectations
- Understand and be able to explain how organisational values impact on meeting customer expectations
- What legislations enforce quality service
- How to enforce general data protection and confidentiality
For more info contact us at commercial@esp-ac.uk
Duration: 14 hours, 2 days, 11 hours independent study
Managing teams to achieve results
Join us and gain an understanding of teams and team dynamics and how these can be managed to achieve results
Skills taught include:
- Defining the purpose of teams
- Understanding different types of teams and their place in an organisation
- Defining different roles within a team
- Exploring team dynamics and personalities
- Understand the advantages and disadvantages of team working and lone working
- Outline the characteristics of high performing team
- Understanding the advantages and disadvantages of different leadership styles
- How to motivate a team
- Defining challenges in managing a team
- How to allocate work to a team’s skills
- How to monitor team performance
For more info contact us at commercial@esp-ac.uk
Duration: 14 hours, 2 days, 11 hours independent study
Introduction to Project Management
More information coming soon.
For more info contact us at commercial@esp-ac.uk
Duration: 14 hours, 2 days, 11 hours independent study
Introduction to Teacher Training
More information coming soon.
For more info contact us at commercial@esp-ac.uk
Duration: 14 hours, 3 days, 11 hours independent study
Join us for a short course based around introducing a digital marketing strategy to your business, and outlining a plan moving forward.
Introduction to Digital Marketing
Skills taught on this course include:
- Understanding the core components of digital marketing within your business
- How to get started in establishing your digital presence
- Understanding search engines, social media and email’s place in your marketing strategy
- Identifying the right social media platforms to be on and their contexts
- Setting specific goals for your social media efforts
- The basics of getting started on social media
- The difference between business and personal social media profiles and the importance of them
- Understanding how video content can elevate the online presence of your brand
- How to organise and share videos on your website and digital channels
- Setting up a plan for “vlog” content and understanding the audience for your niche
For more info contact us at commercial@esp-ac.uk
Eligible SMEs applying for Bounce Back London Courses must be based in
- Greater London
- Be employed by a small or medium enterprise with 11-249 employees
- Be based within the eligible area for the funding
- Not have used over £200k of ESF funding within the past 12 months
Eligible SMEs applying for Coast to Capital Courses must be based in
- West Sussex
- East Surrey
- Greater Brighton
- any of the highlighted areas on the map
- Be employed by a small or medium enterprise with 11-249 employees
- Be based within the eligible area for the funding
- Not have used over £200k of ESF funding within the past 12 months
Contact form
Please complete the form below and one of our advisors will get in touch with you.