With organisations relying more and more on computer and communications in their operations and decision-making processes, we encourage that for optimal performance, an Information Communications Technician (ICT) is ideal for this course.
Level 3 - Information Communications Technician
Duration: 18 months + EPA
Delivery: Mix of face to face, online workshops, webinars, coaching sessions, and workplace learning
Information Communications Technician (Level 3)
Ideal for
This course is designed to introduce learners to the Information Communications Technician role or upskill current industry professionals for the position.
We offer apprenticeship training to employers wishing to upskill their new or existing employees.
Benefits
Learn how to
- Provide technical support to customers both internal and external through a range of communication channels
- Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
- Interpret technical specifications relevant
- Apply the appropriate security policies
- Undertake the relevant processes with the relevant tools and technology to resolve technical issues
- Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation expectations.
- Apply appropriate testing methodologies to hardware or software or cabling assets
- Document or escalate tasks as appropriate to ensure a clear audit trail and progression of issues
Brochure
Coming soon