The broad role of a Telecoms Field Operative (TFO) is to build, provide or repair telecom services for commercial or residential customers on the UK’s National Telecom Access Network. In addition, they work on the copper and fibre connections for 4G and 5G services to homes and businesses from the local telephone exchanges. These connections deliver telephone, internet, data and TV services to households and businesses.
Typically, a TFO will interact with a number of different customers on a daily basis depending on their role. Types of customers an individual might interact with will include communication providers with whom the end customer has a contract for a telecom service e.g., Sky, Talk-Talk, BT, PlusNet, as well as interacting directly with the service providers’ customers, these could be home, or office based.
Depending on the specific role the employee could be working on telecom equipment in a telephone exchange, at height, in underground networks, in residential and business properties, at the side of the road and in any other places where a telecom service is required.