Last updated December 10, 2021

Retail Team Leader (Level 3)

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Retail Team Leader (Level 3)


Retail Team Leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence. They are skilled at managing and motivating their team daily, ensuring they are fully trained, work effectively and to the best of their ability.

The Retail Team Leader Level 3 Standard is designed for those who guide and coordinate the work of a retail team to complete tasks, and identify and explore opportunities that drive sales, ensuring team members maintain the business’s standards in relation to merchandising, service and promotional activities, and that they are in line with procedures.


Who is it for?

The Retail Team Leader Level 3 standard is suitable for staff in a team leading position whiten a retail setting. It is suitable for team leaders who are looking to progress into more senior positions such as senior store managers or retail managers.

  • Retail Team Leader
  • Supervisor
  • Retail Assistant Manager
  • Retail Department Manager
  • Floor Manager
  • Senior Sales Assistant
  • Visual Merchandiser Supervisor
  • Store Manager

What are the benefits?

Employer Benefits

  • Develops apprentices to bring the latest knowledge and practice into the workplace immediately, benefitting the wider team
  • Improves employee retention
  • Apprentices develop critical skills demanded by employers
  • Provides apprentices with the specialist skills and expertise needed to lead a team that meets your customer needs and balances these with the commercial needs of the business
  • Development of workplace problem solving skills
  • Apprentices will know how to support the achievement of organisational financial targets by planning and monitoring resources, making sure that the team works efficiently and effectively

Apprentice Benefits

  • Develop excellent customer and industry relevant knowledge, skills and behaviours
  • Gain significant improvements in a wide range of leadership techniques
  • Improves leadership capability to motivate teams and influence with confidence
  • A broad understanding of key management and leadership theory that underpin and support growth and performance
  • Improves ability to encourage team development through effective coaching, training and guidance
  • Develops confidence to drive sales
  • Boost your workplace problem solving skills
  • Improve project management skills to implement improvement projects within workplace
  • Progression to higher qualifications

How is the course delivered?

An essential element of the ESP delivery model is to ensure you are supported at each stage in your journey to enable you to fully succeed.

You will be taught by Learning and Skills Coaches who are experts in their field with significant practical experience. All learning and skills coaches are well qualified with management experience.

Our learning coaches will:

    • Deliver online and face-to-face workshops
    • They will cover the knowledge need for each module through interactive and informative sessions
    • They will help plan independent learning activities
    • They will provide one to one coaching via telephone, in the workplace or via virtual mediums like Teams
    • They will provide feedback on written assignments and evidence submitted
    • they will support you with preparation for end point assessment

How long is the course?

The course is delivered via a mixture of face to face and online workshops, webinars, coaching sessions and work-place learning.

A typical programme maybe broken down in to the following elements:

  • 10 x 6 hour workshops to cover knowledge elements of the standard and diploma (may include face to face and online workshop delivery)
  • 2 x 4 hour EPA preparation and Mock Assessment workshops
  • 5 x 1 hour online coaching sessions
  • 8 x 1½ hour reviews
  • Completion of Business Improvement Project
  • Development of a portfolio to demonstrate of evidence of skills development including reports, personal development plans, performance reviews, evidence of tasks undertaken, demonstrations and presentations
  • Observations recorded and completed by ESP
  • Continuing Professional Development Log to be kept and maintained as part of the Portfolio of evidence
  • Ongoing professional discussions between apprentice and ESP relating to projects and learning activities
  • Feedback from line manager, direct reports and peers including 180/360 degree feedback approaches
  • Regular performance reviews carried out by the employer
  • Completion on online learning modules as part of the off the job activities

Retail Team Leader Level 3 – Course duration 12-15 months plus EPA


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