Last updated December 10, 2021

Telecoms Field Operative (Level 2)

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Telecoms Field Operative (Level 2)


As a Telecoms Field Operatives, the broad purpose of the role is to build, provide or repair telecom services for commercial or residential customers on the UK’s National Telecom Access Network, as well as working on the copper and fibre connections to 4G & 5G services, homes and businesses from the local telephone exchanges; these connections deliver telephone, internet, data and TV services to households and businesses.

Typically, a Telecoms Field Operative will interact with a number of different customers on a daily basis depending on their role. Types of customers an individual might interact with will include communication providers with whom the end customer has a contract for a telecom service e.g. Sky, Talk-Talk, BT, PlusNet, as well as interacting directly with the service providers’ customers – these could be residential or office based.

Depending on the specific role the employee could be working on telecom equipment in a telephone exchange, at height, in underground networks, in residential properties and business properties, at the side of the road and in any other places where a telecom service is required.

Who is it for?

This Telecoms Field Operative Level 2 qualification is designed for apprentices working in a telecom
sector and works to identify and solve telecom problems in the field.
Individuals will attend a variety of sites where they work to solve
issues in a fast, efficient manner. Telecoms Field Operative (Level 2) will gain
a broad range of knowledge and skills about installing and repairing
telecom services, areas of learning may include:

  • Trainee Engineer Copper
  • Trainee Engineer Fibre
  • Fibre Jointer
  • Copper Jointer
  • External Network Cabler Field Installation Engineers
  • Network Infrastructure Engineer
  • Nationwide Cable Network Field Force Engineer
  • Telecoms Customer Service Engineer
  • Access Field Technician
  • Business Connections Field Engineer
  • Installations Technician
  • Overhead Installation Operative
  • Telecommunications Installation Technician

What are the benefits?

Employer Benefits

  • Brings latest knowledge and best practice into the business
  • Development of workplace problem solving skills
  • Apprentices develop the critical skills demanded by employers
  • Reinforces the need for safe working practices resulting in reduced Health and Safety issues
  • Development of internal capability to deliver customer and account contracts on an ongoing and sustainable basis
  • Enhances reputation, provides customer reassurance by investing in trained staff
  • Increased industry knowledge and understanding
  • Produces a workforce that is customer focused
  • Improve apprentice’s knowledge and skills including how to maintain and repair the UK’s National Telcom Access network including fault identification, major cable breakdowns etc.

Apprentice Benefits

  • Gain skills from an industry driven approach
  • Apprentices will be able to Identify and prioritise work priorities and work effectively as an individual and team member
  • Applies learnt theories and models to practical situations within the workplace
  • Apprentices will be able to share their knowledge and replicate best-practice
  • Provides individuals with additional core knowledge, skills, techniques and tools to be more successful in undertaking their role
  • Develops apprentice’s confidence and communication skills
  • Progression to higher qualifications
  • Develop and demonstrate a range of transferable skills and professional behaviours and attributes in the work environment

How is the course delivered?

An essential element of the ESP delivery model is to ensure you are supported at each stage in your journey to enable you to fully succeed.

Learners will be supported by learning and skills coaches who are experts in their field, working closely with employers to ensure learners gain the skills, knowledge and behaviours to demonstrate competency as a Telecoms Field Operative – Level 2.

Our learning coaches will:

    • Deliver online and face-to-face workshops
    • They will cover the knowledge need for each module through interactive and informative sessions
    • They will help plan independent learning activities
    • They will provide one to one coaching via telephone, in the workplace or via virtual mediums like Teams
    • They will provide feedback on written assignments and evidence submitted
    • they will support you with preparation for end point assessment

How long is the course?

The Telecoms Field Operative Level 2 course is delivered via a mixture of face to face and online workshops, webinars, coaching sessions and work-place learning.

A typical programme maybe broken down in to the following elements:

  • 10 x 7-hour workshops to cover knowledge elements of the standard (may include face to face and online workshop delivery)
  • 2 x skills development workshops and workplace activities
  • 3 x 4-hour EPA preparation workshops
  • 6 x 1-hour virtual coaching sessions
  • 6 x 1 ½ hour Reviews
  • Development of portfolio evidence and assessment completion
  • Completion of online learning modules as part of off the job activities

Course duration 13-15 months plus EPA


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